Policies
  • Session fees are due upon booking to reserve your session date & time. Your session is confirmed once your Portrait Session Agreement and payment is submitted.

  • Session fees cover the time to photograph your session, edit your images & prepare your gallery for your ordering appointment.

  • NO prints or products are included in the session fee. Prints, Digitals, and other Products are available for purchase separately at your ordering appointment. Click this link to review full price list: PRICE LIST

  • Discounts and/or Credits are applied toward print orders only, NO discounts are applied toward session fees, digital files or card orders.

  • Gift Cards may be applied toward session fees and/or print orders.

  • To avoid distractions, only the subjects being photographed and parents or guardians of children are permitted in the studio during session times, unless prior approval is given.

  • Rescheduled sessions due to emergency or illness require at least a 24 hour notice and should be completed within 30 days of the originally booked date, (newborn sessions within 10 days) to avoid loss of retainer fee.

  • Your ordering appointment will be scheduled for approximately two weeks following your session date. Print & Product orders will be placed at this time.

  • Ordering appointments are either in person at the studio or online with phone support.

  • All orders must be completed prior to the expiration of your gallery which will be published online for two days. Payment is due at the time of order. Payment plans are available with a minimum monthly payment of $100.

  • Galleries may be republished with a minimum print purchase of $100 or a $25 republishing fee.

  • All orders are processed once full payment is received.

  • Print orders are available for pick up at the studio or may be shipped directly to your home. A shipping fee of $10 applies. Digital files are available via download immediately once paid in full.

  • Images are archived by Shena Luna Photography for one year. Shena Luna Photography will not be held liable for images already distributed. It is advised all clients create a back up copy of their digital files upon receipt.

  • Prints are guaranteed for quality only when printed directly with Shena Luna Photography.

  • Shena Luna Photography retains the copyright of all images. Print authorization allows you unlimited printing to the lab of your choice.

  • Shena Luna Photography reserves the right to use all images for portfolio, website, display, competition or peer review.

  • Unedited images are the property of Shena Luna Photography and will not be released.

  • Shena Luna Photography is not responsible for lost or damaged items during any studio or on-location sessions.

  • Sales tax of 10% is applicable for all session fees and in-state orders.

  • Print and Product pricing is guaranteed for 30 days from the date of your session. Prices are subject to change at any time.

  • Print orders take approximately 2 weeks for delivery, canvas and other custom designed products may take longer.

  • Due to the nature of the service and its products, ALL SALES ARE FINAL.